The Department of Veterans’ Affairs is committed to customer service so we value feedback received from you. We would like to hear if you are happy with the service you have received. If you have any questions there are a number of ways to contact us:

  • Visit or telephone any of our offices.
  • Write to us:


    Mental Health Programs Section

    Department of Veterans’ Affairs

    GPO 9998 Canberra ACT 2601
  • E-mail from this website: at-ease [at]
  • Talk to the provider who delivers services on our behalf.

Warning: In using Internet e-mail, you should be aware that others may be able to access the information you provide. If you choose to use this facility, your e-mail to us may not be secure.

If we do not achieve the standards set out in the DVA Service Charter, please let us know and we will attempt to address your concerns. If you then feel that the problem has still not been resolved, you may take it to an appropriate external body, such as the Commonwealth Ombudsman.

We appreciate you taking the time to provide us with your feedback