Department of Veterans' Affairs contacts

Open Arms - Veterans and Families Counselling

Open Arms provide free and confidential counselling for veterans and their families

  • Call 1800 011 046 any time to organise to speak with a counsellor
  • Calling from overseas +61 8 8241 4546 - please note that standard international call costs will apply

General enquiries

For general enquiries about support and services available through the Department of Veterans' Affairs, please contact:

  • GeneralEnquiries [at]
  • 133 254 (connects callers to their nearest DVA state office)
  • 1800 555 254 - connects non-metropolitan callers to their nearest DVA state office
  • 1300 55 1918 - connects callers to their nearest VAN office.

AT-Ease enquiries

Any enquiries relating to the information on this website

Provider enquiry numbers:

If you are a health professional providing services to DVA clients, please call:

  • 1300 550 457 - Metropolitan areas
  • 1800 550 457 - Regional areas

Note: The 1800 numbers above are toll-free and the 1300 numbers are charged at local call rates when calling from a fixed (i.e. landline) phone. Higher rates apply when calling from mobile phones.